The appearance of toll free numbers '800' or '877' reminds us the image of a phoneoperator that deals with 100 of clients a day. Not having a toll free number for e-commerce business will cost more in the long run.Toll free numbers are not very expensive. Toll free numbers are not the only affordabletelecommuni-
cations. that could be useful to the owner of an e-commerce website. Conference calling,broadband or '+1
internet access are e.g of things that can be got more cost effective through web pages.
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